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Privacy Policy

Company: Resync Consulting Limited
Website: https://www.maci.co.nz
Last updated: February 2026

 

1. What This Policy CoversThis Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Maci website or our AI phone assistant service.We follow New Zealand’s Privacy Act 2020 and aim to keep your information safe and private.

 

2. Information We CollectWe collect:

  • Your details: name, email, phone number, business name, and address (from signup or forms).

  • Payment information: billing details (handled securely by our payment provider – we do not store full card numbers).

  • Service usage: call logs, transcripts, AI conversation data, scripts you provide, analytics (e.g., call times, outcomes).

  • Caller information (processed for you): voice/call content from calls to your Maci numbers – we process this on your behalf.

  • Technical data: IP address, browser/device type, cookies (for site functionality and basic analytics).

We only collect what we need to run the service.

 

3. How We Use Your InformationWe use it to:

  • Provide Maci (answer calls, capture leads, book appointments, create reports).

  • Manage your account, send bills, and provide support.

  • Improve the AI and service (using anonymised/non-personal data).

  • Send important updates or service messages (you can opt out of marketing emails).

  • Meet legal requirements.

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4. Sharing Your InformationWe share information only when necessary:

  • With trusted service providers (e.g., cloud hosting, payment processors) who must keep it secure.

  • If required by law or to protect our rights/safety.

  • In the event of a business sale/transfer (we will notify you if possible).

We do not sell your personal information.

 

5. Call Recordings & AI Voice Data

  • Calls may be recorded for quality checking, training the AI, and analytics.

  • An automated message may play (e.g. “This call is handled by AI and may be recorded”).

  • You are responsible for following New Zealand laws on call recording and getting any consents needed from callers.

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6. Storage & Security

  • Data is stored securely in servers (mainly in New Zealand or Australia where possible).

  • We use encryption, access controls, and other reasonable security measures.

  • We keep data only as long as needed for the service or legal reasons (e.g., financial records for 7 years). After that, we delete or anonymise it.

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7. Your RightsUnder the Privacy Act 2020, you can:

  • Ask to see or correct your personal information.

  • Ask us to delete it (subject to legal exceptions).

  • Withdraw consent (this may limit how you can use the service).

  • Make a complaint to us or the Office of the Privacy Commissioner (privacy.org.nz).

To exercise your rights, email support@maci.co.nz.

 

8. Overseas TransfersSome data may be stored or processed overseas (e.g., by cloud providers). We take steps to ensure it is protected to a similar standard as in New Zealand.

 

9. Changes to This PolicyWe may update this policy. If changes are significant, we will tell you by email or on the website. Continued use of Maci means you accept the updated policy.

 

10. Contact Us

Questions or requests? Email: support@maci.co.nz

By using Maci or providing us with information, you agree to this Privacy Policy

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